HELP & SUPPORT
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Quick answers for every Driving Practice product. If you need more help, send a request to the team.
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This instant help guide uses prepared answers. It isn't a live AI agent and cannot inspect your account.
Which app should I choose?
Choose Driving Practice for short road-decision scenarios on iOS or Android. Choose Driving Practice VR for the immersive web experience, guided lessons, mock tests and free driving. Driving Test Routes Practice is in development.
Where do I pay?
Mobile app purchases are handled in the Apple App Store or Google Play. VR paid passes will use Stripe on the web. VR checkout is not live in this website preview. A purchase for one product does not automatically unlock another.
I paid but access is missing
Check that you are using the same app and store account used to purchase. Use Restore Purchases where available in the mobile app. If access is still missing, send a support request with the product, purchase date and order reference. Never send card details or passwords.
Can I use VR without a headset?
Yes. The VR web experience can be used on screen. A compatible phone VR viewer provides a separate viewing option. Motion permission and browser support affect the viewer experience.
A drive is not loading or controls are stuck
Use Pause, then restart the drive if needed. Try a current browser and close other heavy tabs. If it continues, tell support your device, browser, selected location and what happened. A screenshot can help; email it with your ticket reference.
How do I request a refund?
For an iOS purchase, use Apple’s refund process. For Android, use Google Play’s order and refund help. For VR purchases, contact Driving Practice support with your purchase reference. This guide cannot issue refunds or check your billing account.
What does the mobile app teach?
The app helps you practise observation, mirror checks, priority, hazard awareness and road decisions. Five beginner scenarios are available free. It supplements practical lessons and does not teach vehicle handling or guarantee a test pass.
Privacy or account deletion
Visit /delete-account for account deletion or /delete-data for particular data. Email support.drivingpractice@gmail.com with your product and account email or user ID. If you cannot access your registered email, explain this and provide a reachable contact email. Do not include your password. The existing mobile-app privacy policy and terms are available in the footer.
Prefer email?
support.drivingpractice@gmail.comAttach screenshots to your email and include your ticket reference if you have one.
Send us an issue.
Include your device, app version and what happened. Don't include passwords or payment-card details.